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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk and Incident Management | - Incident management workflow
|
| Topic 2: Security and Access Control | - User roles and permissions
|
| Topic 3: Configuration Management Database (CMDB) | - Service asset and configuration items
|
| Topic 4: Service Catalog and Request Fulfillment | - Service offerings
|
| Topic 5: Deploying and Configuring System Center Service Manager | - Management packs configuration
|
| Topic 6: Reporting and Data Warehouse | - Reporting configuration
|
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