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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Continual Service Improvement - Service Transition - Service Operation - Service Strategy - Service Design |
| Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
| Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Was ist die Definition eines Alarms?
A) Eine Fehlermeldung an den Benutzer einer Anwendung
B) Ein Vorfallstyp
C) Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
D) Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
2. In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?
A) Servicestrategie
B) Serviceübergang
C) Servicebetrieb
D) Service Design
3. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?
A) 1C, 2D, 3A, 4B
B) 1A, 2B, 3C, 4D
C) 1B, 2C, 3D, 4A
D) 1C, 2B, 3A, 4D
4. Verträge im Zusammenhang mit einem ausgelagerten Rechenzentrum werden von verwaltet?
A) IT-Betriebskontrolle
B) Technisches Management
C) Service Desk
D) Facility Management
5. Welcher Prozess ist dafür verantwortlich, wiederkehrende Ereignisse zu eliminieren und die Auswirkungen von Ereignissen zu minimieren, die nicht verhindert werden können?
A) Service Level Management
B) Änderungsmanagement
C) Problem Management
D) Ereignisverwaltung
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
