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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.
A) Upload Microsoft excel worksbook to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
2. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
A) Warranty
B) Product .
C) Registered product
D) Text
E) object
3. Which of the following data formats is used for authentication in SAP Employee Central Service Center?
A) SAML
B) OpenlD2.0
C) X 509
D) SPNEGO
4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
A) Mash-ups
B) Language Adaptation
C) Code list Restrictions
D) Page layouts
5. Which of the following elements is optional when you configure a service level?
A) type of service
B) Priority ticket
C) Net labor time
D) alert when overdue
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: D |





