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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

A) DataRaptor Transform
B) DataRaptor Load
C) DataRaptor Extract
D) DataRator Turbo Extract

2. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A) FlexCards
B) Omniscript
C) Visualforce Page
D) Lightning web components

3. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
B) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
C) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
D) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

4. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single FlexCard with an Action to invoke an OmniScript
B) Specific FlexCards with Actions for each type of Contact
C) Single OmniStudio Action that invokes separate Omniscripts
D) Multiple OmniStudio Actions that invoke separate OmniScripts

5. A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.
What tool should the consultant use to meet the client's requirements?

A) Use Integration Procedures to customize the look of each element.
B) Use Data Mapper to customize the look of each element.
C) Use Omniscripts to customize the look of each element.
D) Use the style panel in the Flexcard Designer to customize the look of each element.

Solutions: