SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 : C_TCRM20_70

C_TCRM20_70 real exams

Exam Code: C_TCRM20_70

Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

Updated: Aug 09, 2026

Q & A: 100 Questions and Answers

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Master Data Management- Business partner concept
  • 1. Relationships and roles
    • 2. Account and contact management
      Topic 2: Sales and Service Processing- Service management
      • 1. Service orders and processing
        • 2. Service requests and complaints
          - Sales cycle in SAP CRM
          • 1. Lead and opportunity management
            • 2. Order and contract processing
              Topic 3: Marketing Fundamentals- Campaign management
              • 1. Campaign execution basics
                • 2. Target group definition
                  Topic 4: SAP CRM Basics and Architecture- SAP CRM system architecture overview
                  • 1. CRM WebClient UI architecture
                    • 2. CRM middleware and integration concepts
                      Topic 5: Interaction Center- Interaction handling
                      • 1. Channel integration basics
                        • 2. Customer interaction processing

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