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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Select the channel type
B) Create and schedule social media import run
C) Set up ticket routing for the social media channel
D) Set up access to social media account
E) Set up service level determination for the social media channel

2. Which field identifies a ticket as relevant for a field service scenario?

A) Organization
B) Requires Work
C) Leverage indicators
D) Processing Type

3. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want to define multiple review processes for the same business object
B) You want to define multiple review steps for the same business object
C) You want an administrator to activate a custom business object
D) You want another user to review a business object before it is processed further

4. What can you do to give the business user access to the Territory Management work center?

A) Use business scoping for the authorization of Territory Management
B) Assign the employee to the organizational structure
C) Assign the business user to a territory
D) Create a new business role with the work center and assign it to the business user

5. To which objects can you add a registered product?

A) Survey
B) Service ticket
C) Sales order
D) Installed base

Solutions: