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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and selection process
B) Actions of top management and socialization process
C) Personal background of key employees and socialization process
D) Actions of top management and employee education level

2. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Assign individual roles rather than mutual team roles
B) Change work group roles at random
C) Share information but not engage in collective performance goals
D) Exercise collective control over the pace of work

3. How might a charismatic leader work to increase performance in an organization?

A) Articulate an appealing vision
B) Avoid increasing personal risk
C) Display type A characteristics
D) Use a directive approach

4. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give group rewards rather than individual rewards
B) Give individual rewards rather than group rewards
C) Establish more rigid role definition for group members
D) Have the group avoid competition with other groups

5. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Compensatory reward
B) Intrinsic reward
C) Personality reward
D) Extrinsic reward

Solutions: