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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which page of the Avaya Contact Recorder Web client is used for SIP recording configuration?

A) General Setup > Meridian Link Services
B) General Setup > Avaya Aura Contact Center Interface
C) General Setup > Contact Center Interface
D) General Setup > SIP

2. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Communication Control Toolkit Windows Domain details
B) Communication control Toolkit IP address
C) Application Enablement Services IP address
D) Communication Control Toolkit username
E) Avaya Aura@ Contact Center Meridian Link Services IP address

3. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
B) The agents are not logged into Avaya Aura@ Communication Manager.
C) The TSAPI link on the Avaya Contact Recording system is down.
D) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
E) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.

4. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?

A) Witness database
B) Wware database
C) Avaya_QM database
D) Verint database

5. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Task Scheduler
B) Windows Services
C) Windows Component Services
D) Windows Event Viewer

Solutions: