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Avaya 7004-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Maintenance & Operations | 25% | - System monitoring and performance management - Backup and recovery procedures - Software upgrades and patching |
| Topic 2: Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Network and signaling problems - Call processing issues |
| Topic 3: System Architecture & Overview | 20% | - Hardware and software versions - CS1000 platform components - Avaya Aura integration |
| Topic 4: Security & System Integrity | 10% | - Security best practices - Access control and user rights |
| Topic 5: Configuration & Feature Management | 25% | - Feature activation and management - Dial plan and routing configuration - User and station administration |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
1. A customer has deployed a Communication Server (CS) 1000 RIs. 7 x system at their site. They have asked you if the CS 1000 has a feature that can extend and ring calls to other locations. You have decided that Personal Call Assistant (PCA) will meet the customer's requirements and verified that the system is equipped with Package 398, and that it has sufficient ISM parameters. Which step must be performed first when implementing PCA?
A) Locate or configure a Superloop for PCA
B) Configure the telephone parameters to support PCA
C) Configure Flexible feature codes for PCA control
D) Enable the PCA feature for the customer
2. Which IP Peer Networking component provides the centralized call routing for Communication Server 1000 systems in an Avaya Aura network solution?
A) Call Manger
B) Session Manager
C) System manager
D) Session Border Controller
3. A customer would like to simplify their network administration by migrating existing Communication Server (CS) 1000 RIs. 7 x system in multiple locations into a single centrally deployed CS 1000 system. They want this change to be transparent to the end users so that can continue to use the same dial plan and features currently in place.
Which feature can you implement to meet the customer's requirements?
A) Coordinated Dialing
B) Uniform Dialing
C) Zone Based Dialing
D) Hybrid Dialing
4. Given the following network characteristics:
three Communication Server 1000 RIs. 7 x systems IP Peer Networking required DN uniqueness cannot be maintained route calls using site Location Codes (LOCs)
Which type of dialing plan is recommended for this call routing scenario?
A) Uniform Dialing Plan (UDP)
B) Network Attendant Numbering Plan
C) Coordinated Dialing Plan (CDP)
D) Flexible Numbering Plan (FNP)
5. Click the Exhibit button.
You manage a Communication Server 1000 RIs. 7 x system at a customer site. The customer reports that extension 2000 cannot make an unassisted long distance calls.
With reference to the exhibit, which feature is restricting the user?
A) CLRO
B) CLS
C) CCSA
D) CCBA
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |





