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BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.

2. Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?

A) BlackBerry World
B) BlackBerry Messenger (BBM) Application
C) BlackBerry Device Ribbon (Top of Device)
D) Universal Hub

3. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Administration
B) BlackBerry Web Desktop Manager
C) BlackBerry Resource Kit
D) BlackBerry Desktop Manager

4. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
B) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
C) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
D) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.

5. What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?

A) No payment information listed on the server
B) The Roaming IT policy rule
C) Going over the data usage quota
D) Multiple Smartphones/Tablets enabled

Solutions: