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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A. Time bound.
B. Achievable.
C. Reliable.
D. Specific.

Question 2

Frequent interruptions:

A. Help when working with colleagues.
B. Help to get a lot of things done at once.
C. Are a common time wasting activity.
D. Can help you to make the most of your time.

Question 3

Good time management recommends that if you are busy and someone rings you then you should:

A. Ignore the phone call and let it ring.
B. Answer the phone and ask them to ring you later at a more convenient time.
C. Answer the call and deal with it as you know you will eventually have to deal with it.
D. Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

Question 4

Attitudes and assumptions that we make about people are:

A. Likely to help with product placement.
B. A good first impression of customers.
C. A common barrier to communication.
D. Useful when selling to customers.

Question 5

A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A. Aware type.
B. Authoritative type.
C. Assertive type.
D. Analytical type.

Solutions: