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20-30 hours’ preparation before the CTFL-UT exam

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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?

A) Check whether the usability test report conforms to the best practices
B) Check consumed resources regularly and compare with the estimates
C) Check that findings are communicated to the stakeholders
D) Check that the usability test plan has been properly reviewed

2. You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

A) Accessibility evaluation
B) Usability maturity assessment
C) Usability evaluation
D) Risk assessment

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) User control and freedom
B) Help and documentation
C) Visibility of system status
D) Aesthetic and minimalist design

4. A "usability test participant" ...

A) ... is a person who observes a usability test.
B) ... can be the organizer of a usability test.
C) ... helps to set up the system used for the usability test.
D) ... is a representative user who solves typical tasks in a usability test.

Solutions: