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What is the duration of the EX0-115 Exam
- Passing Score: 65%
- Format: Multiple choices, multiple answers
- Length of Examination: 60 minutes
- Number of Questions: 40
How to study the EX0-115 Exam
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The benefit in Obtaining the EX0-115 Exam Certification
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20-30 hours’ preparation before the EX0-115日本語 exam
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Certification Path
The Exin IT Service Management Foundation based on ISO / IEC 20000 Certification includes only one EX0-115 certification exam.
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Control Processes | 20% | - Release and deployment control - Change management - Configuration management |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 3: Service Design and Transition | 5% | - Service transition
|
| Topic 4: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 5: Resolution Processes | 10% | - Problem management - Incident management - Service request management |
| Topic 6: Service Delivery Processes | 15% | - Capacity management - Information security management - Service continuity management - Availability management - Financial management for services - Service level management |
| Topic 7: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
