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20-30 hours’ preparation before the HP5-H10D exam
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| Topic 2: HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Topic 3: HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Topic 4: Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| Topic 5: Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?
- A. HP Custom Contractual Services
- B. HP Care Pack Services
- C. HP Accidental Damage Protection
- D. HP Standard Contractual Services
Correct Answer: A 🗳️
Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
- A. Wider geographic coverage
- B. Extended business hours
- C. Market recognition
- D. Wider page array
Correct Answer: A 🗳️
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"
- A. Maintenance Kit replacement for printers
- B. Travel Services
- C. HP Care Pack Services (next business day or same day)
- D. Accidental Damage Protection
Correct Answer: C 🗳️
Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
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