EXIN ITSM18F : EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

ITSM18F real exams

Exam Code: ITSM18F

Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018

Updated: Sep 12, 2026

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EXIN ITSM18F Exam Syllabus Topics:

SectionObjectives
Service Management System (SMS)- Service Management System Requirements
  • 1. Continual improvement
  • 2. Service management policies and objectives
  • 3. Planning and support of the SMS
  • 4. Leadership and governance
  • 5. Purpose and structure of the SMS
Operation of the Service Management System- Service Management Processes
  • 1. Budgeting and accounting for services
  • 2. Incident and service request management
  • 3. Monitoring, measurement, analysis and evaluation
  • 4. Release and deployment management
  • 5. Configuration management
  • 6. Change management
  • 7. Problem management
  • 8. Capacity and demand management
  • 9. Relationship and supplier management
  • 10. Information security management
  • 11. Service level management
  • 12. Service continuity and availability management
  • 13. Service portfolio management
Introduction to IT Service Management- Fundamentals of IT Service Management
  • 1. Value creation through services
  • 2. Purpose and benefits of IT service management
  • 3. Key concepts and terminology

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