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Huawei OC-12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Open ROADS Framework Fundamentals | 20% | - Digital transformation context and business drivers - Real-time, On-demand, All-online, DIY, Social principles |
| Customer Experience & Centricity Strategy | 30% | - Customer journey mapping - Customer experience (CX) design and measurement - Customer insight and demand analysis |
| Implementation & Operations | 15% | - Customer-centric operating model - Social engagement and ecosystem collaboration |
| Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
| Service & Solution Design | 25% | - All-online and self-service architectures - Agile service innovation - On-demand service delivery models |
