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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A) Proposition Data
B) None, properties are available
C) Data Import
D) Set Property

2. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?

A) Send an email
B) Create a Facebook post
C) Place a paid ad
D) Make a call

3. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Context weighting
B) Action value
C) Business weighting
D) Propensity

4. U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?

A) Similar customers have ignored the offer.
B) Similar customers have rejected the offer.
C) Similar customers have purchased other offers.
D) Similar customers have shown interest in the offer.

5. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) properties
B) logos
C) plain text
D) banners

Solutions: