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EXIN ITIL 4 Foundation Sample Questions:

1. Which role approves the cost of services?

A) Customer
B) User
C) Change authority
D) Sponsor

2. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) Service relationship management
B) The service value system
C) The 'release management' practice
D) Service consumption

3. What must always be done before an activity is automated?

A) Check that the activity has already been optimized
B) Check that suitable new technology has been purchased
C) Ensure that DevOps has been successfully implemented
D) Ensure the solution removes the need for human intervention

4. Which value chain activity ensures that service components meet agreed specifications?

A) Design and transition
B) Plan
C) Obtain/build
D) Deliver and support

5. Where are the details of the required performance outcomes of a service defined?

A) Service level agreements
B) Service components
C) Service offerings
D) Service requests

Solutions: