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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was empfiehlt der Leitsatz „Iterativ mit Feedback voranschreiten“?

A) Eine Verbesserungsinitiative, die in mehrere überschaubare Abschnitte unterteilt ist
B) Eine Einschätzung, wie sich alle Teile einer Organisation auf eine Verbesserungsinitiative auswirken
C) Die Identifizierung aller interessierten Teile zu Beginn einer Verbesserungsinitiative
D) Eine Ist-Zustandsbewertung, die zu Beginn einer Verbesserungsinitiative durchgeführt wird

2. Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?

A) Budgetierung
B) Buchhaltung
C) Wird geladen
D) Governance

3. Welche Aufgaben sollten durch das „Service Request Management“ bearbeitet werden?

A) Eine Anfrage zur Änderung eines Ziels in einer Service-Level-Vereinbarung
B) Eine Anfrage zur Bereitstellung eines Laptops
C) Eine Anfrage zur Behebung eines Fehlers in einem Dienst
D) Eine Anfrage zur Implementierung eines Sicherheitspatches

4. Welche Vorgehensweise hat den Zweck, den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen?

A) Bereitstellungsverwaltung
B) Vorfallmanagement
C) Problemmanagement
D) Lieferantenmanagement

5. Welchen Vorteil bietet die Identifizierung von Verbraucherrollen in Servicebeziehungen?

A) Es beseitigt Einschränkungen für den Kunden
B) Es bietet gemeinsame Serviceerwartungen
C) Es ermöglicht eine gemeinsame Definition des Wertes
D) Es ermöglicht ein effektives Stakeholder-Management

Solutions: