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Microsoft MB-230: Positions and Salary
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Detailed Overview of Microsoft MB-230 Exam
The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.
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The Microsoft MB-230 validation is an associate-level exam, which aims at equipping the candidates with the knowledge and skills required to implement omnichannel solutions for the purposes of reliability, quality, efficiency, service, and customer satisfaction. It is an ideal exam for candidates who have a passion for the implementation and design of service management reports and visualizations.
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 2: Implement scheduling | 5% | - Manage resources
|
| Topic 3: Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Topic 4: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 5: Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Topic 6: Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Topic 7: Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Topic 8: Implement routing | 10% | - Configure unified routing
|





