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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can immediately and seamlessly replace your help desk.
D) HP Services can be purchased at extremely discounted prices.

2. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

3. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Adjustable
C) Custom
D) Durational
E) Standard

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) Services Contract Specialist Distributor
B) HP Partner First Services reseller
C) Contractual Services area manager
D) HP Partner Account Manager

Solutions: