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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation solutions that work in conjunction with baseline application functionality
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
| Topic 2: CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| Topic 3: Case Management | 17% | - CSM Workspace
|
| Topic 4: CSM Foundational Data Model | 27% | - Business Models
|
| Topic 5: CSM Configuration | 38% | - Channels
|





