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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are working with Leslie, who is an existing Avaya client with a legacy voicemail system. She asked what a current voicemail solution, like Avaya Aura@ Messaging, offers as part of a UC solution. Which two features would you want to discuss with Leslie? (Choose two.)

A) Voicemail is automatically converted from speech to text and displayed in email clients such as Outlook or Lotus Notes
B) Voicemail is translated into the default language of the mailbox
C) Voicemail is accessible using: any phone, any web browser, desktop clients, and even speech commands
D) Desktop clients can offer: visual voicemail, or display a message waiting light as well as the number of unread message

2. Avaya Aura Register Presence Services is a significant component of the Avaya Aura architecture. Your client contact, Barbara, wants to know why she would want that component since they already get presence information through their IM (Instant Messaging) application. Which of the following is a function of Avaya Aura Register Presence Services that you would discuss with Barbara?

A) Provides presence information from any application to all Avaya Flare* Experience users. It is required for the Avaya Flare* Experience
B) Provides presence information only to and from Avaya applications and would not impact or affect their IM based presence information. It provides another source for presence information
C) Provides a scalable, high-performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party end points.
D) Will only acquire presence data from their IM application and share it among Avaya applications

3. A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
B) Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.
C) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

4. You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)

A) A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
B) With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties
C) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.
D) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.

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