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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities - Contact Center Manager Server and Console |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
Avaya Aura® Contact Center Solution Design Sample Questions:
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- B. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- C. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
- D. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
Correct Answer: C 🗳️
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only - B. Evolution of the Contact Center agent
- C. Contact Center data gathered from generic reports only
Correct Answer: A,C 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Agent Maps
- B. Bill Board collection
- C. Supervisor Chart
- D. Call by Call Display
Correct Answer: A,C 🗳️
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- A. Avaya Professional Services
- B. Avaya technical staff
- C. Avaya Support
- D. Avaya Development team
Correct Answer: D 🗳️
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. VMware High-End Server
- B. Physical Mid-Range Server
- C. Physical Entry-Level Server
- D. VMware Mid-Range Server
Correct Answer: B 🗳️
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