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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) IP Address
B) Customer name
C) Host ID
D) MAC Address

2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice Contact Server only
C) Voice and Multimedia Contact Server without Avaya Media Server
D) Voice and Multimedia Contact Server with Avaya Media Server
E) Multimedia Contact Server only

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Microsoft Lync Integration
C) Email and Web Communication
D) Avaya Presence Service

4. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) A design of the needed components and Interconnections
C) Customer evolution plans and Avaya solution to their problems
D) Bill of Materials to quantify the costs

5. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Co-Browsing Snap-In
B) Presence Snap-In
C) Context Store Snap-In
D) Web Chat Snap-In

Solutions: