Avaya 37820X : Avaya Midsize Solution Design Exam

37820X real exams

Exam Code: 37820X

Exam Name: Avaya Midsize Solution Design Exam

Updated: May 27, 2026

Q & A: 66 Questions and Answers

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Avaya Midsize Solution Design Sample Questions:

1. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?

A) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
C) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch


2. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that information but it is available with a call center application.
B) IP Office does not track that Information but It is available using a third-party call accounting application.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office tracks that information and It can be reviewed using the built-in reports.


3. Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A) The incoming and outgoing trunk can be analog or digital.
B) The incoming and outgoing trunk must be digital.
C) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
D) The incoming trunk must be digital and the outgoing can be analog or digital.


4. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They decrease solution complexity by reducing features.
B) They Improve and extend the mobile infrastructure.
C) They will gain greater flexibility.
D) They can shift to cloud storage for data and Information.


5. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 250
B) 450
C) 150
D) 350


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: C

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