The Realest Study Materials GCX-ARC Dumps Updated Nov 26, 2023
LATEST GCX-ARC Exam Practice Material
The GCX-ARC exam is intended for architects, consultants, and other professionals who work with Genesys Cloud CX solutions. GCX-ARC exam covers a wide range of topics, including call flows, routing strategies, integrations, and reporting. Candidates are required to demonstrate their proficiency in these areas through a series of multiple-choice questions and hands-on exercises. GCX-ARC exam is designed to be challenging, and candidates are required to have a solid understanding of Genesys Cloud CX concepts and best practices.
NEW QUESTION # 36
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Answer: A
NEW QUESTION # 37
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- C. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
Answer: C
NEW QUESTION # 38
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Avant
- B. Internet Explorer
- C. Chrome
- D. Firefox
- E. Safari
- F. Opera
Answer: C,D
NEW QUESTION # 39
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.Version
- B. Flow.IsDebug
- C. Flow.IsTest
Answer: B
NEW QUESTION # 40
Which definition matches the After Call Work option Optional?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: B
NEW QUESTION # 41
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Scripts
- B. Outbound Campaigns
- C. Campaign Management
- D. Schedules
Answer: B
NEW QUESTION # 42
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Reports
- B. Dashboards
- C. All of the above
- D. Dynamic Views
Answer: D
NEW QUESTION # 43
Which of the following feature is used to test the created flow before it goes live?
- A. Validate
- B. Publish
- C. Test
- D. Debug
Answer: C
NEW QUESTION # 44
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Inbound
- B. In-Queue
- C. Secure
- D. Outbound
Answer: A
NEW QUESTION # 45
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,4,1
- B. 2,3,1,4
- C. 2,1,4,3
- D. 2,4,1,3
Answer: B
NEW QUESTION # 46
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,3,2,6,5,8,7
- B. 1,4,2,3,6,5,7,8
- C. 1,4,2,3,6,5,8,7
- D. 1,3,2,4,6,5,8,7
Answer: C
NEW QUESTION # 47
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 48
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Language
- B. Queue
- C. Roles
- D. Skills
Answer: A,D
NEW QUESTION # 49
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Timeout
- C. Menu Selection Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 50
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Answer: A
NEW QUESTION # 51
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. Prompts
- B. Flow
- C. DTMF
- D. IVR
Answer: A
NEW QUESTION # 52
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 53
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Set Screen Pop
- B. Set UUI Data
- C. Call Data Action
- D. Collect Input
Answer: A
NEW QUESTION # 54
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Divisions
- C. Decision
- D. Prompts
Answer: B
NEW QUESTION # 55
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Protocol Capture
- B. Media Capture
- C. IVR Capture
- D. QoS Capture
Answer: A,B
NEW QUESTION # 56
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Minutes
- B. Seconds
- C. Microseconds
- D. Hours
- E. Milliseconds
Answer: A,B
NEW QUESTION # 57
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome_en-us
- B. prompt_user_Welcome/en-us
- C. prompt user Welcome/en-us
- D. prompt_user_Welcome_en-us
Answer: D
NEW QUESTION # 58
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(5,3,2020)
- B. MakeDateTime(2020,5,3)
- C. MakeDateTime(2020,3,5)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 59
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Prompts
- B. Flow
- C. DTMF
- D. IVR
Answer: A
NEW QUESTION # 60
......
The GCX-ARC certification is highly valued in the industry and is recognized by employers as a mark of expertise in architecting solutions using Genesys Cloud CX. It demonstrates a deep understanding of the platform and its capabilities, as well as the ability to design and implement solutions that meet specific business requirements. Individuals who hold the GCX-ARC certification are well-equipped to take on senior-level roles in organizations that use Genesys Cloud CX as their customer engagement platform.
Genesys is a leading provider of customer experience and contact center solutions. Its innovative products and services help organizations around the world to build stronger relationships with their customers. One of the key offerings from Genesys is the Genesys Cloud CX, a cloud-based platform that enables businesses to deliver exceptional customer experiences across all channels. To ensure that its customers get the most out of this platform, Genesys has introduced the GCX-ARC certification exam.
Study HIGH Quality GCX-ARC Free Study Guides and Exams Tutorials: https://questionsfree.prep4pass.com/GCX-ARC_exam-braindumps.html
