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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services - Service portfolio: plan, deploy, manage, support, retire |
| Topic 2: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Topic 3: Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
| Topic 4: Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Compliance, security, and sustainability aspects - Key features and advantages of HP services |
| Topic 5: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. The Value Management Office tool at ecosystems.US
- B. Al-based insights on the customer's industry available from HP TechPulse
- C. HP presentation materials at HP Sales Central
- D. A virtual reality (VR) environmental demo
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
How are HP Care Pack Services sold?
- A. They are available as a contractual service and can be sold at any time as a standard SKU offering
- B. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
- D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Manageability Services help with consistent, scalable, and secure software deployment.
- B. HP Wolf Pro Security can be attached to the deal.
- C. HP Proactive Security includes services to implement and manage configuration policies.
- D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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